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IF you are receiving an "Insert Correct CD" or
"Cannot detect CD-ROM" error message please try the following.
1.) Try placing the CD in another CDROM device and running the game.
We have found that the game works best by placing the game in the device with the lowest drive letter.
For example a drive D will have priority over a drive H.
2.) Try placing an audio CD in the other drive(s).
3.) Uninstall & Reinstall;
Try uninstalling the game and reinstalling the game on the drive with the lowest drive letter.
4.) Close all background tasks except EXPLORER and SYSTRAY.
This can be done by holding down the CTRL and ALT keys and by tapping the DELETE key once. This will bring up a close program window. Then highlight a program other than EXPLORER and SYSTRAY and then select END TASK. The window will close, repeat the process until all items that are not EXPLORER and SYSTRAY are gone. If a message tells you the program is not responding for some reason, click END TASK on that message and continue.
Check:
Be sure that if you have the CD-PLAYER of Microsoft Windows Plus package that it is disabled and not running in the background.
Be sure that if you have the VIRTUAL CD program that it is disabled and not running in the background. One customer did uninstall it, and no longer gets the error.
Be sure that if you have the DELUXE CD program that it is disabled and not running in the background.
Alter Sync Data Transfer Settings
This can be done by right clicking on the MY COMPUTER icon on your Windows Desktop and then selecting PROPERTIES. Then click on the DEVICE MANAGER tab. Double click on CDROM. Then double click on the CDROM the game is in and then click on the settings tab. Try altering the SYNC DATA TRANSFER box in the OPTIONS section of the window. If it is checked, make sure that it is unchecked. If it is unchecked, make sure it is checked. If this does not work, try ejecting the CD and then reinserting the CD. Try this using all devices.
Check Performance Settings;
How to check your performance settings for Windows
This can be done by right clicking on the MY COMPUTER icon on your Windows Desktop and then selecting PROPERTIES. Then click on the PERFORMANCE tab. If in the short summary states that your system is running under "MS-DOS compatibility mode" please follow the step provided below. In addition make sure that the FILE SYSTEM & VIRTUAL MEMORY settings are set to 32-Bit. Also make sure that DISK COMPRESSION is not installed. If the settings for FILE SYSTEM, VIRTUAL MEMORY, or DISK COMPRESSION are different than the settings mentioned above, contact your computer manufacturer or Microsoft regarding the process of changing those settings in WINDOWS.
If your PC is running under MS-DOS compatibility mode, please follow the instructions below:
. Click on START
· Then on RUN
· In the dialog box provided type SYSEDIT, then click OK
This will open the SYSTEM CONFIGUARATION EDITOR which will allow you to edit your AUTOEXEC.BAT and CONFIG.SYS files.
In the front window labelled AUTOEXEC.BAT, look for the word MSCDEX. If you find it place the cursor at the front of the line and type the letters REM then leave a space. Then close down this window.
You should now be presented with a file named CONFIG.SYS. Look for a line in your CONFIG.SYS file that loads the CD-ROM drivers. You will know you have found one if it has words which end in either of the following:
".SYS"
OR
"/D:MSCD001"
If one of these lines are found, place the cursor at the front of the line and type the letters REM leaving a space. Next, click on the FILE menu and select SAVE. Finally, close the SYSTEM CONFIGUARATION EDITOR and restart your computer.
Altering Supplemental Cache on CDROM
This can be done by right clicking on the MY COMPUTER icon on your Windows Desktop and then selecting PROPERTIES. Then click on the PERFORMANCE tab. Click on FILE SYSTEM tab at the bottom. Click on CDROM. Try lowering the SUPPLEMENTAL CACHE SIZE by sliding the bar towards the left. Click APPLY, and then CLOSE.
Change Drive Letters
NOTE: Renaming a drive may cause problems with other software. Please remember your original settings so you may revert back to them. Consult the documentation that came with your computer for further details on this.
Renaming CDROM Drives
A.) Rename CDROM to lower letter designation
This can be done by following the steps below:
· Right clicking on the MY COMPUTER icon on your Windows Desktop
· Select PROPERTIES
· Click on the DEVICE MANAGER tab.
· Double click on CDROM.
· Double click on the regular CDROM device
· Click on the SETTINGS tab
· Make the RESERVED DRIVE LETTERS the lowest letter possible, and make them the same letter.
· Click OK.
B.) Rename other device(s) (DVD, Writers, etc.) to higher letter designation than the normal CDROM
This can be done by following the steps below:
· Right clicking on the MY COMPUTER icon on your Windows Desktop
· Select PROPERTIES
· Click on the DEVICE MANAGER tab
· Double click on CDROM.
· Double click on the other CDROM device(s)
· click on the SETTINGS tab
· Make the RESERVED DRIVE LETTERS the higher than the regular CDROM, and make them the same letter
· Click OK.
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