http://common.ea-europe.com/faqs/ebfd.htm

• Windows 95/98/2000/ME (Windows NT is not supported)
  
• Intel Pentium II 400MHz Intel Pentium
  
• 64MB RAM
  
• 600MB free hard disk space (plus space for saved games)
  
• 4x CD-ROM/DVD-ROM drive
  
• 16MB PCI or AGP 3D accelerator card with full Direct3D driver support
  
• DirectX 8.0 compliant sound card
  
• DirectX 8.0 (supplied on CD)
  
• Keyboard, Mouse
  
  
  The recommended specification for Emperor: Battle for Dune is:
  
  
• Intel Pentium III processor or faster
  
• 128MB RAM
  
• 750MB hard disk space
  
• 32MB 3D Hardware Accelerator Card with full Direct3D driver support
  
  
  The Online Requirements for Emperor: Battle for Dune is:
  
  
• Internet features require a TCP/IP Internet connection using a 56.6Kbps or faster modem or Internet access via a LAN (Local Area Network)
  

• If you have more than one CD-ROM/DVD-ROM drive(s) you must ensure that Emperor: Battle for Dune is in the first logical CD-ROM/DVD-ROM drive before commencing play or installing the game, e.g. If you have a CD-ROM on drive letter E: and a DVD-ROM drive on letter F, install the game from drive E.
  
  
• Also, you may want to try inserting a music CD in the other CD-ROM/DVD-ROM drive(s) when trying to run Emperor: Battle for Dune.
  
  
• If you are using Windows 95 or 98 you may be using 16-bit DOS drivers for your CD-ROM/DVD-ROM drive. The Emperor: Battle for Dune installation requires a 32-bit driver for the CD-ROM/DVD-ROM drive. We advise you use the SYSEDIT (Windows 95 and 98 only) program and remove any references to your CD-ROM/DVD-ROM drive from both the CONFIG.SYS and AUTOEXEC.BAT files. For more detailed help on any CD-ROM issues try our helpful CD-ROM Problems guide found at http://common.ea-europe.com/gens/cdrom.htm.

• First of all try installing Emperor: Battle for Dune into its default directory (C:\Westwood\Emperor). Make sure you have at least 750MB free on your chosen install drive (600MB for the game, 50MB for save games and 100MB for the swap file.)
  
  
• If you have more than one CD-ROM/DVD-ROM drive then try installing Emperor: Battle for Dune from the first logical drive.
  
  
• If this does not help, try deleting the files in your Windows\Temp folder.
  Important! - Do not delete the Temp folder itself, nor any other files or folders in your Windows folder. Delete only the files within the Temp folder. If you cannot delete some files, they are probably in use. Simply restart your PC and try deleting them again.
  
  
• If you are using Windows 95 or 98 you may be using 16-bit DOS drivers for your CD-ROM/DVD-ROM drive. The Emperor: Battle for Dune installation requires a 32-bit driver for the CD-ROM/DVD-ROM drive. We advise you use the SYSEDIT (Windows 95 or 98 only) program and remove any references to your CD-ROM/DVD-ROM drive from both the CONFIG.SYS and AUTOEXEC.BAT files. For more detailed help on any CD-ROM issues try our helpful CD-ROM Problems guide found at http://common.ea-europe.com/gens/cdrom.htm.

• Internal Errors can be caused by a few things. If you are simply trying to start a new game, connect to a network game, or just navigating through menus... it usually is being caused by a shared memory conflict. To resolve this conflict, all programs running in the background should be closed out prior to launching the game. To do this, hit CTRL-ALT-DEL and "End Task" on each task until all that is left running is:"Systray" and "Explorer". You may need to End Task on a program several times if it is not ending the first time.
  
  
• The second reason you may be having an internal error is due to a corrupt save game or game file. Please try to load another game, or restart the mission you're receiving the error on. In some cases we can even e-mail you a save game to get you back on track. If you feel the error is happening for no reason at all, please uninstall/reinstall the game. This will ensure you do not have a corrupt game file causing the problem.
  
  
• Finally, if the problem continues to occur, please run the"Emperor Battle for Dune_EZ.exe" program from the game CD. Fill in the information requested and click on the"Send" button. Be sure to include the exact problem you're having, and any past communications you may have had with us. This program will submit a detailed list of your computer hardware, and help us better analyse what might be going wrong.

• Try reducing the Emperor: Battle for Dune Graphics Detail Level settings. These settings can be changed within Emperor: Battle for Dune. This can be done by selecting Options from the Main Menu and then selecting Graphics. Slide the Graphics Quality slider bar between Low, Medium, High, Highest or Custom until you find a quality setting which suits you. Also try selecting Advanced Settings from the Graphics menu. From here you can change certain settings and see if these improve performance. Experiment until you are satisfied with the game's performance..
  
  
• If Emperor: Battle for Dune is still running slowly check that the Colour Depth in both the Emperor: Battle for Dune Setup and Windows Settings are set to 16-bit colour and that the resolution in the Emperor: Battle for Dune Setup is set to a resolution suitable for your videocard, e.g. the nVidia TNT and TNT2 videocards will need to run the game using 640x480 resolution for the TNT and 800x600 resolution for the TNT2.
  
  
• As a general rule, when running Emperor: Battle for Dune all Windows background programs should be closed down (especially any anti-virus programs). To close down these programs hold down the CTRL and ALT buttons together and press DELETE once, the CLOSE PROGRAM window appears. Highlight a program in the CLOSE PROGRAM window and click onto END TASK at the bottom of the window to close the currently highlighted program. Repeat this process for the other programs making sure that EXPLORER and SYSTRAY are the only programs left running.
  
  
• Also you can try adjusting the Hardware Acceleration for your videocard. To do this Right-click the MY COMPUTER icon on the Windows Desktop and choose Properties from the pop-up menu. Select the Performance tab, click the Graphics button and make sure the Hardware Acceleration slider is set to full.
  

• If you are having poor performance when watching the in-game movies, there are a few problems that may be occurring. Usually poor performance indicates slower video card or processing power in a computer. If your system is low on the requirements to run the game, you may want to try ending any programs running in the background prior to starting the game. Also running at a lower screen resolution (change to 640x480) can help too. Please refer to the Readme.txt installed with the game, or the manual, for more tips on increasing performance.
  
  
• You can also try adjusting your detail settings in the Options Menu. Low Detail will remove effects like water wakes behind ships, smoke and effect lines. Emperor will also dynamically remove animations in certain situations on low spec machines to ensure a high quality game performance.
  
  
• If you are still experiencing problems, you can add "+w" (without the quotes) to the Target line in the game's shortcut. This will force the game to preload each movie into memory before playing. To do this, right-click on the game's shortcut and go to Properties. Make sure the Shortcut tab is selected. next find the text box named 'Target'. There should already be some text in this box. After the last piece of text, put a space and then the above command line switch "-+W" (without the quotes).
  
  
• However, if your machine far exceeds the requirements to play the game, and you're *still* having performance issues... the problem is simply driver incompatibility. We've noticed a lot of these issues coming from Windows 2000 and Windows ME. Please make sure that your Video and Sound drivers are completely up to date, and are DirectX certified. Many video boards have several different drivers available to install, depending on if they are from the card manufacturer or the chipset manufacturer. Updating the driver with ME or 2000 compatible drivers will eliminate poor performance issues.
  

The serial number for Emperor: Battle for Dune is printed on the back of the Emperor: Battle for Dune manual. If no serial number has been printed on the back of your Emperor: Battle for Dune manual then contact you're nearest Electronic Arts Customer Service department who will be able to help you, the phone number can be found in the Customer Service section of the Emperor: Battle for Dune Install Guide.

• Install the latest videocard and soundcard drivers. These updated drivers are available from your card manufacturers' websites, the web addresses should be provided with the documentation that came with your video and sound cards or PC. For help with DirectX and information on how to update your DirectX video card and sound card drivers try our helpful Update Your Drivers guide at http://common.ea-europe.com/gens/drivers.htm.
  
  
• Set your Windows Desktop resolution to 800x600 using 16-bit colour depth before starting Emperor: Battle for Dune. This can be changed by right clicking on the Windows Desktop and selecting "Properties", then going into the "Settings" tab.
  
  
• Programs that run in the background can cause problems when starting or running Emperor: Battle for Dune. To close down these programs hold down the CTRL and ALT buttons together and press DELETE once, the CLOSE PROGRAM window appears. Highlight a program in the CLOSE PROGRAM window and click onto END TASK at the bottom of the window to close the currently highlighted program. Repeat this process for the other programs making sure that EXPLORER and SYSTRAY are the only programs left running.

• If you are experiencing graphic corruption while using an nVidia TNT/GeForce videocard install the latest Detonator driver for the card from the nVidia website at http://www.nvidia.com.
  
  
• If you are experiencing graphic corruption with the ATI (Rage 128, Radeon) or 3Dfx (Voodoo 2/3/5) video cards download the latest drivers for your video card from http://www.ati.com or http://www.3dfx.com respectively.
  
  
• If you are experiencing Graphic Corruption with any other videocard then download the latest drivers from your videocard manufacturers website.

• First, if you're using Windows ME you will need to make sure you have the latest Windows ME compatible mouse drivers. If you have a Microsoft mouse, you can download the latest version of the IntelliPoint Mouse Software from Microsoft at: http://www.microsoft.com/. If you're using a Logitech mouse, you can check on the latest availability of drivers at: http://www.logitech.com. Until a fully Windows ME compatible mouse driver is loaded on your system, your mouse will not be recognized by the game.
  
  
• Second, this problem could be caused with Windows ME if you're using a USB (Universal Serial Bus) mouse. This problem can also be resolved by updating to the latest mouse drivers (either Logitech or Microsoft). If updated drivers are not present, or they do not fix the problem, please use the USB to PS/2 adapter that came with your mouse to plug it into the standard PS/2 mouse port. This will allow the game to work properly with Windows ME.
  
  
• Finally, you may just have a general mouse/DirectX conflict. You can resolve this in the same way described above. Download the latest mouse drivers from the mouse manufacturer's website. After the new drivers are installed, make sure you install the latest version of DirectX, available from:http://www.microsoft.com/directx

• Emperor: Battle for Dune uses the IPX/SPX protocol to network over a Local Area Network. Make sure this protocol is loaded on each machine in your network. To check if the protocol is loaded in Win95/98/ME, click on "Start" - "Settings" - "Control Panel". From the Control Panel, open the "Network" icon. Check to see if IPX/SPX for you network card is listed anywhere in the Network Components. If not, click on "Add" - "Protocol" - then "Microsoft"-"IPX/SPX".
  
  
• Once the protocol is loaded, launch the game on each machine, and select "Network" from the main menu. You will be taken to a general game lobby where you can chat with the other machines on the LAN, and create/join games.
  

• Click onto START and highlight SETTINGS and go into CONTROL PANEL.
  
  
• Click on NETWORK and check that TCP/IP is not listed in the NETWORK COMPONENTS window. If TCP/IP is not listed then click on the ADD button.
  
  
• Highlight PROTOCOL from the Network Component Window Type and then click the ADD button.
  
  
• Next select MICROSOFT from the Manufacturers window and select TCP/IP from the 'Network Protocols' window and click OK. You may be prompted to insert the Windows 95/98/ME CD, once the TCP/IP Network Protocol is installed restart your machine and then run the game.

• From the Main Menu select Multiplayer.
  
  
• Now select LAN. To host a game select Host. This takes you to the Game Setup screen where you choose your map, difficulty setting and other game options. Then wait for the other player(s) to accept the game settings. To start the game press the Play button which should appear if all players players have accepted the game options.
  
  
• To join a game, from the Local Network Lobby select a game from the Channels List and then press Join. This takes you to the Game Setup screen where you choose client-side game options. Once game settings have been selected, click on Accept and then wait for the Host to start the game.