Updating your drivers
http://common.ea-europe.com/gens/drivers.htm




Updating your drivers is the single most important part of troubleshooting your system. If you experience any form of problems with the running of any game from any software company you must first ensure that you have the latest drivers installed on your system, as stated on the minimum requirements label on the game packaging. If you feel that you may have slightly dated drivers installed for you hardware, contact your hardware manufacturer or visit their website to obtain the latest drivers and then install them onto your system.

For advice on installation of drivers on your system you may use the following guide. However, we adviced that you use these instructions at your own risk. For PC technical support regarding hardware/drivers please consult your PC manufacturer.

How to install a driver in Windows 95

Note: These instructions are assuming that the videocard or sound card drivers are on the hard drive.
  • Right click over the “My Computer” icon.
  • Select Properties.
  • Click onto the “Device Manager” tab.
  • To install a driver for a videocard left click once onto the plus sign next to “Display Adapters”. To install a driver for a soundcard left click once onto the plus sign next to “Sound Video and Game Controllers”.
  • Now look for the name of either the video or sound card and double left click over this.
  • A properties window will now appear, from here click onto the “Driver” tab and then click onto the “Update Driver” button in the bottom right hand corner of the window.
  • The “Update Device Driver Wizard” window will now open and at the bottom of this window you must make sure that you have selected, “Yes (Recommended)”. Now click onto the “Next” button.
  • Windows will now search for drivers on your 3-½ floppy disk and CD-ROM drives. Windows should not find any drivers in these drives and will then give you the option to search in other locations. From here you will need to click onto the “Other Locations” button.
  • Now click onto the “Browse” button and browse to where the driver is on the hard drive. A .INF file should now be found. (Note: if there is more than one “INF” file found then click onto the “OK” button and a selection of video cards will then be listed. From here select the appropriate video or sound card. Note also that some .INF files contain more than one driver, so even if there is only one .INF file, it is possible that you will be given a choice of cards to select from.) Once this has been done click onto the “OK” button.
  • Now click onto the “Finish” button.
  • You will now be asked to insert a driver’s disk. Click onto the “OK” button and then click onto the “Browse” button and browse to where the drivers are on your hard drive and click onto the “OK” button.
  • Now click onto “OK” again to install the driver and once the driver has been installed restart your PC.

How to install a driver in Windows 98

Note: These instructions are assuming that the videocard or sound card drivers are on the hard drive.
  • Right click over the “My Computer” icon.
  • Select Properties.
  • Click onto the “Device Manager” tab.
  • To install a driver for a videocard left click once onto the plus sign next to “Display Adapters”. To install a driver for a soundcard left click once onto the plus sign next to “Sound Video and Game Controllers”.
  • Now look for the name of either the video or sound card and double left click over this.
  • A properties window will now appear, from here click onto the “Driver” tab and then click onto the “Update Driver” button in the bottom right hand corner of the window.
  • Now click onto the “Next” button and on the following window select the option, “Display a list of all the drivers in a specific location and then click onto “Next”
  • Now click onto “Have Disk” and then click onto the “Browse” button and browse to where the drivers are on the hard disk drive. A .INF file should now be found. (Note: if there is more than one “INF” file found then click onto the “OK” button and a selection of video cards will then be listed. From here select the appropriate video or sound card. Note also that some. INF files contain more than one driver, so even if there is only one INF file, it is possible that you will be given a choice of cards to select from.) Now click onto “OK”.
  • Now click onto “OK” again and then onto “OK” again.
  • Now click onto the “Next” button and then onto “Finish”.
  • Once the driver has been installed you must then restart your PC.

For a list of Hardware manufacturer web sites visit http://retailsupport.ea.com/tech_support/support.html and then click on the HARDWARE LINKS AND DRIVER UPDATES button on to the left of the the screen.

FURTHER SUPPORT

If, after attempting the above steps, you still experience problems you can request a personal reply from a trained support technician.

To do this, send an E-MAIL to "uk-support@ea.com" including the following in the subject line: [Help] (Including the square brackets)

For example:
To:uk-support@ea.com
Subject:[HELP]
Main Body:Problem description and further information

Please include as much information as possible in the mail. Such as the game name, problem, any error messages as well as information about your computer. This information is very important to our troubleshooting techniques, and will enable us to provide you with an answer to your problem much quicker.

**IMPORTANT****IMPORTANT****IMPORTANT****IMPORTANT****IMPORTANT****IMPORTANT****IMPORTANT****IMPORTANT**

If you do not include the [HELP] (including the square brackets) in the subject line you will only receive the standard automated reply.

Thanks,

UK-Support Team